This policy describes information handling in connection with the Infinity Air, Inc. and Allflight Corp. websites and communications initiated through them. The SMS section below explains our text messaging practices.
Information we collect
When you contact us, you may provide your name, email address, telephone number, company details, and information about your inquiry. If you send a résumé, we receive the information you choose to include.
Our website and the services that deliver it receive technical information needed to handle requests, such as your IP address, browser information, requested resources, and request times. If you accept analytics, Google Analytics also receives website usage information.
How information is used
Information you provide is used to respond to your inquiries and support related business communications, including parts, repairs, quotes, service updates, and employment inquiries. Technical information supports website delivery and operation. Optional analytics helps us understand website usage.
We do not sell contact lists, share them for third-party marketing, or use customer information for advertising or retargeting.
Cookies and analytics
Essential cookies and storage keep the website working and remember your preferences. Optional Google Analytics loads only after you accept analytics cookies. Advertising storage and personalization are disabled in our website integration.
You can reject analytics and continue using the website. Use Cookie settings at any time to change your choice. Rejecting stops future collection through this integration and removes accessible analytics cookies, but does not delete information already sent to Google. Choices apply to the browser and domain where you make them.
Your cookie choice is remembered for approximately six months. Google Analytics cookies, including _ga and _ga_ cookies, distinguish visits and are configured to last approximately six months; subsequent activity may renew them. Google receives device, browser, and network information such as your IP address. Admin pages, local development, and preview hostnames are excluded from analytics.
Services and external links
We use service providers to deliver website features: Vercel for hosting, Google Analytics for optional analytics, Mapbox for maps, Cloudinary for images, and MongoDB Atlas for website content and administrative functions. Providers receive or process information needed for the features they supply.
Maps and externally hosted images load when you visit the relevant page, independently of your analytics choice. The office maps show fixed locations and do not request your device’s precise location.
Directions, careers, and other external links take you to independently operated services. Their privacy practices apply when you visit them. You can review the privacy notices for Vercel, Google, Mapbox, Cloudinary, and MongoDB.
SMS Privacy Policy
SMS consent is separate from analytics consent. The following terms apply to messages from Infinity Air, Inc. and Allflight Corp.
Data collected
Personal data we may collect includes:
- Name
- Email address
- Phone number
Usage of data
We use this information for communication and support.
Data sharing restrictions
The personal information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Purpose of SMS communications
Our SMS messaging services are used to provide support and to communicate relevant business information, such as order updates, service notifications, and other operational messages. We do not use SMS communications for unsolicited marketing or promotional purposes without prior consent.
Types of SMS communications
If you have consented to receive text messages from Infinity Air, Inc. and Allflight Corp., you may receive messages related to repairs, parts, follow-ups, billing inquiries, promotions, or offers.
Example:
“[Infinity Air, Inc.] Hi, can you please provide pricing for the following part number? You can reply STOP to opt out at any time.”
Message frequency
Message frequency varies depending on the type of communication.
Potential fees for SMS messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-in method
You may opt in to receive SMS messages from Infinity Air, Inc. and Allflight Corp. verbally, by phone or in person.
Opt-out method
You can opt out of receiving SMS messages at any time. Simply reply STOP to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help
If you are experiencing any issues, reply with the keyword HELP, or contact our team for assistance.
Standard messaging disclosures
- Message and data rates may apply.
- You can opt out at any time by texting STOP.
- For assistance, text HELP or visit this SMS Privacy Policy.
- Message frequency may vary.
Retention and processing locations
Storage periods depend on the information involved, its purpose, and applicable business or legal requirements. The browser-storage durations described above are separate from the retention of communications or data held by service providers. Contact us for information about retention applicable to your records.
Infinity Air and Allflight operate in the United States. Website providers may process information in the United States or other countries where they operate. Contact us with questions about processing locations and protections applicable to your information.
Your privacy choices and requests
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain uses. You may also have the right to complain to your local privacy regulator. Rights and exceptions vary by jurisdiction.
Send privacy questions or requests to info@infinityair.com. Please describe your request and your relationship with us. We may need information to verify your identity before responding; do not send sensitive identification documents unless requested through an appropriate channel.
Policy updates
Updates will be posted on this page with a revised date. Please review the policy periodically for changes.
Contact
Infinity Air, Inc. and Allflight Corp.
18321 Ventura Blvd., Suite 400
Los Angeles, CA 91356
info@infinityair.com